Bookings
After submitting your booking via our website we do our best to confirm your tour or contact you in 24 hours. Due to increased workload during high season (May-September) we might not be able to process every booking so fast, so if you don’t get a response from us or book less than 48 hours before the tour please contact us by phone.
All tours are subject to availability. Paper free confirmation accepted.
Cancellations
A confirmed reservation can be cancelled by the User at any time up to the moment of the actual event.
• When cancelled more than 48 hours before the tour, 50% of the paid amount will be refunded.
• When cancelled less than 48 hours before the tour or in the case of a no-show, no refund is issued.
Payments
We do ask 100% pre-payment for our tours. You can pay by credit card through our secure payment system, we can send you an invoice via email if you require one.
Please note that if your group has made a pre-payment deposit and some members do not show up, they will lose their deposits.
Gratuities to the guide/driver are not included in the tour price.
Changes
All changes (routes, number of participants, times etc) to confirmed tours are subject to availability and must be requested by the User at least 48 hours before the tour depature time.We try to accommodate all requests for changes and, as a general rule, there is no extra fee for changing your booking if you do it at least 48 hours before your tour.
Disclaimer
Please be aware that our tours take you to the outdoors and in different weather conditions. When booking a tour you acknowledge that participation takes place at your own risk and insurance is not provided as part of the service.
If a passenger shows up intoxicated or is offensive towards other participants of the tour or the tour guide, we have the right to exclude them from the group. In case our property is damaged by your misuse you’ll be responsible for covering the repair costs.
Our tours are in ENGLISH, SPANISH, RUSSIAN.
Other
Guests with mobility challenges – Please consult us for assistance with selecting a tour best suited for you. Most tour itineraries/vehicles can be altered to fit your needs and requirements.
Kindly please note, all children under the age of 18 must be accompanied by at least 1 adult 18 years or older in order to participate in our tour programs.